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  2. Refund & Cancellation Policy

Refund & Cancellation Policy

February 1, 2026 by amvros52

Refund & Cancellation Policy (Strict Policy)

This Refund & Cancellation Policy applies to all Users of the Platform and forms an integral part of the Terms & Conditions.

1. Annual Subscription

  1. The annual subscription is paid in advance.

  2. It is non-refundable under any circumstances, including but not limited to:

    • Non-use of the Platform

    • Zero or low number of bookings

    • Dissatisfaction with performance

    • Minor or temporary technical issues

  3. By completing the payment, the Customer acknowledges that they are purchasing access to a digital service.

2. Additional Services

  1. Advertising, management, or support services are billed separately.

  2. Payments for these services are non-refundable, regardless of outcome.

  3. The Platform does not guarantee occupancy, revenue, or number of bookings.

3. Customer Cancellations

  • Cancellation of a subscription does not entitle the Customer to a refund.

  • Access to the Platform remains active until the end of the subscription period.

4. Guest Bookings & Payments

  1. The Platform does not manage refunds related to accommodation stays.

  2. Any refund or dispute concerns exclusively the Property Owner.

  3. The Platform bears no financial responsibility.

5. Final Acceptance

By completing a payment, the User unconditionally accepts this Policy.

Separate Terms of Use

PART A: Terms for Property Owners / Customers

1. Platform Role

The Platform operates exclusively as a technological tool for promotion, advertising, and management.
It does not act as:

  • A tourist accommodation

  • A real estate agent

  • A travel agency

2. Content Responsibility

The Property Owner bears sole responsibility for:

  • Accuracy of information

  • Photographs

  • Prices

  • Availability

3. Legal & Tax Obligations

The Property Owner:

  • Complies with applicable laws

  • Declares all income

  • Bears full responsibility for licenses and taxes

4. Disclaimer

The Platform is not liable for:

  • Cancellations

  • Damages

  • Disputes with guests

  • Financial losses

PART B: Terms for Guests

1. Relationship with the Platform

The Guest acknowledges that:

  • The Platform does not provide accommodation

  • Any agreement is made directly with the Property Owner

2. Bookings

  • Accommodation terms are determined solely by the Property Owner

  • The Platform bears no responsibility for changes or cancellations

3. Damages & Conduct

The Guest is fully responsible for:

  • Any damages

  • Violations of house rules

4. Disputes

Any dispute is resolved directly with the Property Owner.

Final Statement

By selecting “I Accept”, the User declares that they fully understand that the Platform bears no responsibility for accommodation or for financial transactions between third parties.